Privacy Policy


The Government of Andorra undertakes to protect your privacy and develop the technology that will provide the most secure experience on the website. This privacy statement is valid for this website, and regulates data collection and usage.

Accept privacy policies and consent to practices described in this statement.

Who is responsible for the data?

We inform you that any personal data you provide via these websites will be treated by the government as the controller. The government owns these websites.

What data are we collecting?

In compliance with what is required by Law 29/2021 of 28 October, qualified as personal data protection (hereinafter, “LQDP”) and the regulations that develop it, users are informed of these websites of the data being collected (data entered in the user form and automatic data(gaols) for statistical processing).

Visiting these websites does not imply that the user provides personal data. The data which, if applicable, are provided by users can be processed by the government as the person responsible for processing, and will always be preserved and processed in Andorran territory.

When the personal data is collected using forms, the user’s identification will be understood to be correct, as it is the user who voluntarily enters the data in the forms available on our websites and in the application.

The voluntary or mandatory character of the fields or responses to be filled with an asterisk () will be specified. Refusing to provide qualified data as compulsory will result in the non-providing of the service or information requested. Furthermore, data may be provided on a voluntary basis in order to provide the requested service or the requested information in the best possible way.

In addition to user-supplied data, the Government will collect connection and browsing data using cookies or other tools. You will find a comprehensive explanation of these cookies in the link below. Cookies

How do we deal with your data?

The Government will be able to process your personal data for the purposes described below, provided that you consent to part or all of it: Sending information and alerts

We will process your personal data for the following purposes:

1. To meet requests or requests you make via the contact channel.  We only deal with personal data that is strictly necessary to manage or resolve your request or request.
2. Usability and quality analysis to improve navigation.  If you access websites, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with websites and thus be able to make improvements to them, and to cater for the suggestions for improvement that you can send us as a user.

* Boxes may not be pre-checked and it will be the user who decides to consent freely, specifically and informedly to all or part of these purposes.

How long will my data be retained?

The Government will keep your personal data for the time required for the purposes described above. In case there is legislation that forces the government to keep your personal data, the government will keep it during that additional period, but they will be blocked and only treated to ensure its preservation. After these deadlines, personal data will be deleted.

To whom will we pass your data?

As a rule, your data will not be passed to third parties if we do not have your express consent to do so.

To achieve the aforementioned purposes, and only when necessary, your personal data can be transmitted to:

1. In charge of processing your personal data in relation to their purpose, they will do so according to the instructions of this entity and in accordance with the privacy policy and any appropriate security and confidentiality measures established by the Government.

2. Proficient public administrations, in cases provided for in the Law and for the purposes defined therein.

Are we going to pass your data to countries outside Andorra?

The data will be in Andorra. If, for service needs, there are data to be released from Andorra, they will be processed from EU countries that guarantee an adequate level of protection.

If data are passed on to countries that do not guarantee an adequate level of protection, it will be appropriate to specify the risks involved here.

What rights do you have?

In compliance with the LQPD and its development regulations, the Government informs you that you have the rights to access, rectify, delete and oppose your personal data, recognised in the aforementioned regulations. To exercise them, you must send a written and signed communication to the email address dpd.anc’, to which you must attach a copy of your passport or another national identity document.

Faced with any violation of your rights, especially when you have not obtained satisfaction in your exercise, you can lodge a complaint with the Andorran Data Protection Agency.

Can you withdraw your consent?

The government informs the user that they have the following rights derived from the applicable regulations:

1. The right of access to your personal data to know which are the object of processing and the processing operations carried out with this data.

2. The right to rectify any inaccurate or incomplete personal data. In any case, we report that, by actively providing our personal data in any way, it guarantees that they are true and accurate and undertakes to notify us of any changes or modifications. Any loss or damage caused to the website or the controller or any third party due to incorrect, inaccurate or incomplete information communication in contact forms and channels will be the sole responsibility of the user. Please remember that as a rule you only have to provide us with your own personal data, not those from third parties.  The right to erase personal data, and thus to stop processing it, to the extent that it is no longer necessary for the purposes for which we need to deal as reported above, or where we no longer have the legitimacy to do so, unless there is a legal obligation to retain it or other legitimate reasons for dealing with it by the foundation do not prevail.

3. The right to request the restriction of the processing of your personal data, which means that in certain cases you can request us to suspend the processing of data temporarily or to keep it beyond the necessary time when you may need it.

4. Furthermore, when the processing of your data is based on your legitimate interest, you will also have the right to object to the processing of data.

What security measures will protect your data with?

The Government of Catalonia assures you that the processing that you will carry out your personal data is subject to the strictest duty of confidentiality, and that the necessary measures have been established, both technical and organisational, to guarantee the security of your personal data and to prevent its disruption, misuse, loss, theft and unauthorised access.

Possible privacy policy changes

The Government reserves the right to modify this privacy policy to adapt it to future legislative or jurisprudential developments, as well as for future uses that could be made of the personal data of website users.

In case we do, we will notify you in several ways, such as by e-mail. In any case, we suggest that you review this privacy policy from time to time in case there are minor changes or in case we introduce some interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our websites.